Company Overview

Fibrestar is a manufacturing business preparing to modernise its operations with a new computer and software setup. With multiple systems, files, and data to migrate, the business needed a reliable partner to ensure a smooth and disruption-free transition.

Challenge

Moving to a new system can be daunting for a manufacturing operation. Fibrestar faced:

• The complexity of transferring existing files and data

• Setting up systems correctly to support manufacturing workflows

• Ensuring staff were confident and trained ahead of going live

• Minimising disruption while transitioning to a new platform

The priority was not just technical setup, but confidence, clarity, and continuity for the team.

Solution

Arcflow supported Fibrestar with hands-on, on-site implementation. Campbell and James worked closely with the team, arriving early each day to:

• Install the software and migrate data accurately

• Configure the system to suit Fibrestar’s manufacturing processes

• Train relevant staff at their pace, answering questions clearly and patiently

• Adjust settings in real time to improve system performance and usability

This practical, people-first approach ensured the system was set up correctly and aligned to Fibrestar’s needs from day one.

Results

• Seamless system setup: Data and software were installed and transferred without issues

• Confident staff: Training ensured teams understood the system before go-live

• Tailored performance: System settings were customised to improve operational efficiency

• Smooth transition ahead: With online chat support in place, Fibrestar feels confident heading into go-live